Connection Problems

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adrigc13

Development Team Member
Registered:1482860853
Posts: 2

Posted 1482862497	#1

Hi, I've just bought a new MOXY monitor and I'm working with two monitor in my computer who is W7. My problem is when I connect the monitor, The Moxy App detected it but I try to connect it and stay in the time connected elapsed lot of time. I check if there are any problems with the drivers and I reinstall all of them but still doesn't work. Thank you very much, Sorry for my English, I'm not native speaker

Roger

Moderator
Registered:1340810797
Posts: 245

Posted 1482871321	#2

Hello adrigc13, Do you have any other devices plugged into the PC at the same time as the Moxy that could also be showing up as a COM port? Try selecting a different COM port from the pull down list or uplugging the other devices to see if that works. Roger

adrigc13

Development Team Member
Registered:1482860853
Posts: 2

Posted 1482871647	#3

Hello, It's the only com that appears in the moxy pc app Adrián

CraigMahony

Development Team Member
Registered:1448702174
Posts: 176

Posted 1482924011	#4

Today one of my moxys is doing the same thing. It will not even charge, well I assume so since the green light will not come on. Normally when I open up the Moxy app with it plugged in a yellow light will turn on. But not today. I had problems once but reinstalling the drivers fixed it. However, I cannot do that as the Moxy app will not connect. Any suggestions? I have tried 3 different cables and 2 different ports.

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